Refund policy

Refund period

You can request a refund within 3 days of purchase. Email info@carlytics.com and we refund the payment to the card or wallet you paid with, not as store credit or report credits.

Purchases made before October 30, 2026 keep the 30-day refund window they were sold with.

How to ask

Email info@carlytics.com from the address you used at checkout, or include the VIN or the order email. A sentence on what was missing helps us improve, but it is not a condition.

When you get the money

We issue the refund within 5 business days of your email. Your bank usually shows it within 5 to 10 business days after that.

Report packs

For a 3- or 5-report pack, unused reports are refunded in full and used reports are refunded on the same terms as single reports, within 3 days of purchase.

Who handles refunds

Refunds are issued by Carlytics OÜ, Õnne tn 10, Tartu 50114, Estonia.